Continuous Delivery book statement

Question:
Select the person who wrote, in the book, Continuous Delivery, "Bad behavior arises when you abstract people away from the consequences of their actions"

1. Andrew Clay Shafer
2. Werner Vogels
3. Elisabeth Hendricks
4. Jez Humble

Answer:
D - is the correct answer. Jez Humble wrote Continuous Delivery. Bad behavior results in not seeing the other silos or feeling your effect on them