Actions without consequences in DevOps

Question:
Select the statement that explains how bad behavior arises when you abstract people away from the consequences of their actions

1. When people work in silos they do not see or feel the effect of their poor work
2. All teams need quality assurance (QA) to catch their mistakes
3. Ticket queues make people behave more responsibly
4. Including developers in the on-call rotation leads to them behaving badly

Answer:
A - is the correct answer. Actions without consequences lead to apathy